DELIVERY, SHIPPING AND REFUND POLICIES.
We offer free delivery/Postage on orders that are within 2kg and over £20 for all UK customers. Free delivery is also available for customers who live within a 5 miles radius to E14.
For orders above 2kg, customers will have to pay for postage.
All postage prices are based on Royal mail services.
For shipping out side of UK you will have to cover the cost by making a separate payment after the order is made.
Like wise for big/heavy items over 10kg and/or that which cost more than the usual Royal mail delivery charges, you will have to pay for that delivery cost separately.
30 DAYS REFUND & EXCHANGE POLICY
If you are not happy with the product you can get a refund or exchange within 30 days providing that the product is in it’s original condition, packaging and tags. For refunds and exchanges you will have to pay for the shipping cost. Once we receive our item back we will process your refund/exchange.
PLEASE NOTE: We are not liable for your shipping fee when exchanging your order. You will have to pay an additional fee for your order to be shipped to you again.
To return your item, you should mail your product to: Noor Shop 7 Castalia square, E143PQ. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.